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Find a closet at your destination, pick your pick-up and return dates, choose a pickup location, and send your request. Your card is authorized at checkout but you won't be charged until the host confirms — if they decline or don't respond before your start date, the hold is released in full.

From the pickup location you choose at checkout — a vetted local partner business. Once the host drops your items off and the desk has them checked in, you'll get a notification and email that they're ready — along with your one-use pickup PIN (your initials + 6 digits, e.g. ET492018, also shown under Bookings). Give the PIN to the desk and they hand over your closet; the PIN works only for that booking and expires as soon as it's picked up.

Items returned through a partner pickup location are cleaned and inspected by the desk — most are professional dry cleaners — before going back to the host. The $5 per-item fee at checkout pays the location for this handling. For direct handoffs, hosts prepare their own items between trips.

Every rental requires a protection choice at checkout, and each item shows exactly two options: No Protection ($0) — you accept full responsibility for damage, loss, excessive cleaning, or repairs, and a refundable deposit for the item's full replacement value is held on your card at pick-up — or the one plan matching the item's value, priced as a percentage of the rental: Basic (+10%, items under $500) — covers minor accidental damage: small stains, loose seams, missing buttons, and standard cleaning issues; Standard (+15%, $500–$749) — covers accidental damage: rips, tears, broken zippers, stains, and professional cleaning needs; Premium (+15%, $750–$999) — covers accidental damage, stubborn stains, and minor repairs on special-occasion pieces; Luxury (+35%, $1,000+) — covers accidental damage, staining, and expert repair or restoration on high-value pieces like wedding dresses and designer items.

Several safeguards run on every booking: renters are ID-verified before they can rent; choose a paid protection plan at checkout and there's no deposit — the plan is your coverage. Choose No Protection and a refundable deposit for the item's full replacement value is held (not charged) on your card at pick-up, then returned in full once the item is dropped back off and passes inspection — within 72 hours, minus only approved damage charges and any unpaid late fees; partner desks photo-document condition at intake and return; late returns automatically accrue a daily late fee, and items not back within 7 days are charged at their full replacement value — hosts receive 80% of every enforcement dollar collected. Something still went wrong? File a claim and our team will review it.

Go to File a claim, pick the booking and what happened (damage, loss, a misrepresented item, cleaning, or anything else), and describe it. You'll get a case reference right away; claims go straight to our support team, who review every one (8–5 Central time, Mon–Fri) and follow up by email.

Head to the host page, list your closet in minutes, and start earning. There's no minimum rate and you keep 100% of your rental price — travelers pay the checkout fees. Every booking request waits for your approval before the traveler is charged.

Free cancellation until 48 hours before noon on your start date. Inside that window you can still cancel any time before pick-up, and 50% is refunded — the other half compensates the host, who held the item for you. Requests the host hasn't approved yet cancel free at any time: your card was only authorized, never charged.