1. Cancelling before pick-up
Any booking that hasn't been picked up yet can be cancelled from Bookings & receipts → Bookings. The item goes straight back on the host's shelf, and card payments are refunded to the same card. The cut-off is measured against 12:00 noon (local) on your rental start date:
- Awaiting host approval — cancel any time at no cost. Your card was only authorized, never charged; the hold is released in full. The same happens automatically if the host declines or doesn't respond before your start date.
- 48+ hours before noon on the start date — 100% refund.
- Less than 48 hours before noon on the start date — 50% refund. The other half compensates the host, who held the item for you and turned other travelers away.
2. After pick-up
Once the host has handed the item over, the rental is under way and can no longer be cancelled. If your plans change, message the host to arrange an early return — the rental fee is not prorated.
3. Late returns & non-returns
Items are due back at your pick-up point by end of day on the return date shown on your booking. Because most items are reserved by the next traveler, return dates can't be extended.
- Late fee — each day an item is late, a late fee (shown at checkout, typically 2× the day rate, between $10 and $50/day) is charged to the card you paid with. Total late fees never exceed the item's replacement value.
- Non-return — an item not returned within 7 days of its due date is treated as a purchase: your card is charged the item's replacement value (set by the host and shown on the listing and at checkout) minus any late fees already paid.
- Getting it back on time — drop the item at your pick-up point and the host confirms the return; fees stop accruing the day it's back.
You agree to these charges when you accept the terms at checkout. If something outside your control delayed a return, contact us via the Help Center and we'll review it.
4. Refund timing
Refunds are issued immediately on our side. Banks typically take 5–10 business days to show the money back on your statement.
5. Host cancellations & unavailable items
If a host can't honour a confirmed booking, or an item turns out to be unavailable after you've paid, contact support — our team cancels the booking with a full refund, whatever the cancellation window. Requests a host never answers expire automatically with the card hold released in full. Repeated host cancellations affect the host's standing on the platform.
6. Damaged or misrepresented items
If an item arrives significantly different from its listing, file a claim within 24 hours of pick-up. Our support team reviews every claim and follows up by email with the resolution — which can include a refund.
7. Host payouts
Hosts are paid the full rental price (day rate × days — the checkout fees are paid by the traveler on top) when an item is returned. Bookings cancelled 48+ hours ahead generate no payout — the traveler gets everything back. When a booking is cancelled inside 48 hours, the host receives their share of the retained half, since they held the item and turned other travelers away. Late fees and non-return charges split the same way: the host receives 80% of every enforcement dollar collected.
8. Related policies
See our Terms of Service, Privacy Policy, and Cookie Policy.